Frequently Asked Questions

Costs depend on the size of your property, distance, and any additional services like packing or storage. A typical 2-bed move locally starts from around £400-£600. We provide free, no-obligation quotes tailored to your specific requirements. See our full Bournemouth removal pricing guide for detailed breakdowns.

We recommend booking 4-8 weeks in advance, especially during busy periods (summer and month-ends). However, we also offer emergency and same-day services for urgent moves. Read our booking timing guide for seasonal advice.

Yes — every move includes standard goods-in-transit cover at no extra cost (up to £40 per item, £25,000 aggregate per move) plus public liability insurance. If your contents are worth more than £25,000 or you'd prefer full-value cover, we offer enhanced cover as a paid add-on (from £120 for £15,000 cover up to £1,195 for £150,000 cover). Items of exceptional individual value (jewellery, fine art, antiques over £2,500) should be declared in advance. Full breakdown on our Terms page.

Absolutely! We started as Astra Piano Removals in 1986 and have specialist equipment and training for moving all types of pianos — uprights, baby grands, and full grand pianos.

We're based in Bournemouth and cover the whole of the UK. We also provide international removal services to Europe and beyond.

Yes, we offer full and partial packing services. Our team uses high-quality materials including double-wall boxes, bubble wrap, and acid-free tissue paper. We can also supply packing materials for you to pack yourself. Find out if a packing service is worth it for your move.

In the unlikely event of damage, please notify us within 7 days. All claims are handled fairly and promptly. As you also have access to independent dispute resolution if needed.

Yes, we offer secure, clean storage facilities for both short and long-term needs. Our storage features 24-hour CCTV, individual units, and flexible terms with no long-term contracts.

Yes, we operate 7 days a week including weekends and bank holidays. We also offer 24-hour availability for urgent moves.

Midweek moves (Tuesday to Thursday) are generally cheaper as demand is lower. End-of-month dates and summer weekends are the busiest times. If your dates are flexible, we can often offer a better rate.

Tips are not expected but always appreciated. If you're happy with the service, £10-£20 per team member is a common gesture. A cup of tea during the move is always welcome too!

Yes, our team will disassemble beds, wardrobes, and other large furniture items that need it, and reassemble them at your new property. This is included in our standard service at no extra charge. Learn more about what removal companies disassemble.

A 2-bed property typically takes 4-6 hours, a 3-bed takes 6-8 hours, and larger properties can take a full day. The exact time depends on access, stairs, volume of items, and distance between properties. See our detailed house move timing guide.

We understand that property completions can shift at short notice. Contact us as soon as you know and we'll do our best to accommodate the change. We won't charge for date changes made more than 48 hours in advance.

Yes, we offer free video surveys via WhatsApp or FaceTime. Simply walk us through your property on camera and we'll provide an accurate quote without needing to visit in person. Call 01202 113 255 to arrange one.