Privacy Policy

Last updated: February 2026

1. Who We Are

Astra Removals South UK Ltd (Company No. 12100046), registered at 50 Magna Park, 106 Provence Drive, Bournemouth, Dorset, BH11 9FA. Contact: info@astraremovals.co.uk.

2. Information We Collect

We collect information you provide when requesting a quote, making a booking, or contacting us:

• Name, email address, phone number
• Collection and delivery addresses and postcodes
• Property details and inventory information
• Payment information (processed securely by Stripe)
• Messages and correspondence

3. How We Use Your Information

• To provide quotes and process bookings
• To communicate about your move
• To process payments
• To improve our services
• To comply with legal obligations

4. Legal Basis

We process your data on the basis of: contract performance (quotes and bookings), legitimate interests (service improvement), and legal obligation (tax and regulatory requirements).

5. Data Sharing

We do not sell your personal data. We may share data with: Stripe (payment processing), email service providers (transactional emails), and regulatory bodies where required by law.

6. Data Retention

We retain booking and quote data for 6 years for tax and legal purposes. Contact form submissions are retained for 2 years. You may request earlier deletion where no legal obligation applies.

7. Your Rights

Under UK GDPR, you have the right to: access your data, rectify inaccuracies, request deletion, restrict processing, data portability, and object to processing. Contact us at info@astraremovals.co.uk to exercise these rights.

8. Cookies

Our website uses essential cookies for authentication and session management. We do not use tracking or advertising cookies.

9. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.